1. Agreement to Terms

Welcome to Complete Accident Care Pty Ltd. These Terms and Conditions ("Terms") govern your access to and use of our services, including but not limited to accident claims processing, replacement vehicle provision, towing services, and repair facilitation (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you may not access or use our Services.

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2. Services

Complete Accident Care Pty Ltd provides assistance in handling accident claims, arranging replacement vehicles, coordinating towing services, and facilitating vehicle repairs for our customers. We act as intermediaries between customers and service providers to ensure a smooth process.

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3. Customer Responsibilities

a. Accurate Information: Customers must provide accurate and complete information regarding the accident, their vehicle, insurance details, and any other relevant information necessary for the provision of our Services.

b. Cooperation: Customers are required to cooperate with Complete Accident Care  Pty Ltd and follow our instructions throughout the claims process, including providing necessary documents and attending assessments or inspections.

c. Authorization: By engaging our Services, customers authorize Complete Accident Care  Pty Ltd to act on their behalf in coordinating with third-party service providers, including insurance companies, repair shops, and rental agencies.

Complete Accident Care Pty Ltd acts as a facilitator and does not assume liability for any damages, losses, or delays arising from the provision of our Services, including but not limited to delays in claim processing, vehicle repairs, or replacement vehicle availability. We are not responsible for the actions or omissions of third-party service providers.

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4. Limitation of Liability

Complete Accident Care Pty Ltd acts as a facilitator and does not assume liability for any damages, losses, or delays arising from the provision of our Services, including but not limited to delays in claim processing, vehicle repairs, or replacement vehicle availability. We are not responsible for the actions or omissions of third-party service providers.

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5. Fees and Payments

a. Service Fees: Our Services may be subject to service fees, which will be communicated to customers prior to engagement. Fees may vary depending on the nature and extent of the services provided.

b. Payment: Customers agree to pay all applicable fees promptly upon receipt of an invoice from Complete Accident Care  Pty Ltd. Failure to pay fees may result in the suspension or termination of our Services.

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6. Privacy

Complete Accident Care Pty Ltd respects the privacy of our customers and complies with applicable data protection laws. Please refer to our Privacy Policy for information on how we collect, use, and disclose personal information.

These Terms and any disputes arising out of or relating to them shall be governed by the laws of Australia, without regard to its conflict of law provisions.

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7. Governing Law

These Terms and any disputes arising out of or relating to them shall be governed by the laws of Australia, without regard to its conflict of law provisions.

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8. Amendments

Complete Accident Care Pty Ltd reserves the right to amend these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Continued use of our Services after such amendments constitutes acceptance of the revised Terms.

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9. Contact Us

If you have any questions or concerns about these Terms or our Services, please contact us at info@completeaccidentcare.com.au

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By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.