Frequently Asked Questions (FAQs)

1. What services does Complete Accident Care Pty Ltd provide?​

 

Complete Accident Care Pty Ltd offers a range of services to assist customers involved in accidents, including: Accident claims processing, Replacement vehicle provision, Towing services, Vehicle repairs coordination​.

 

2. How does the claims process work?​

 

Our experienced team guides you through the claims process, from initial assessment to resolution. We handle paperwork, liaise with insurance companies, and coordinate all necessary services to ensure a seamless experience for you.​

 

3. Can I choose my repair shop?​

 

Yes, we understand the importance of choice and convenience. While we work with a network of trusted repair shops, you have the option to select a repair shop of your preference.​

 

4. Do you provide replacement vehicles?​

 

Yes, we arrange replacement vehicles for customers while their vehicles are undergoing repairs. We offer a variety of vehicle options to suit your needs and preferences. Free for Not-At-Fault drivers.​

 

5. How quickly can I get my vehicle repaired?​

 

The repair timeline depends on various factors, including the extent of damage, availability of parts, and repair shop schedule. We strive to expedite the process and keep you informed of progress every step of the way.​

 

6. What if I need towing services?

 

​If your vehicle is undrivable, we can arrange towing services to transport it to a repair shop or another location of your choice. Our network of towing partners ensures prompt and reliable service.​

 

7. How much does your service cost?​

 

For Not-At-Fault drivers, we charge NOTHING for replacement vehicle, towing or for processing accident claims. Moreover, repairs and other related costs of your vehicle will be covered by At-Fault driver or their Insurance. In some circumstances, Our service fees vary depending on the nature and extent of the services provided. We will provide you with a transparent breakdown of all applicable fees before commencing any work.​

 

8. Is my personal information secure with Complete Accident Care?​

 

Yes, protecting your privacy and security is our top priority. We adhere to strict confidentiality standards and employ industry-best practices to safeguard your personal information.​

 

9. What if I have additional questions or need assistance?​

 

We're here to help! If you have any further questions or require assistance, please don't hesitate to contact our friendly customer support team. We're available to assist you every step of the way.​

 

10. How do I get started with Complete Accident Care? ​

 

Getting started is easy! Simply reach out to us via phone, email, or our online contact form, and one of our representatives will assist you with your accident claim and service needs.