At Complete Accident Care Pty Ltd, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, and disclose personal information in connection with our services, including accident claims processing, replacement vehicle provision, towing services, and repairs.

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1. Information We Collect

a. Personal Information: We may collect personal information from customers, including but not limited to name, address, contact information, insurance details, vehicle information, and accident details.

b. Information from Third Parties: We may also collect personal information from third parties, such as insurance companies, repair shops, rental agencies, and other service providers involved in the claims process.

c. Automatically Collected Information: We may collect certain information automatically when customers access or use our website or services, including IP address, browser type, operating system, and other usage information.

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2. Use of Information

a. Providing Services: We use personal information to provide our services, including processing accident claims, arranging replacement vehicles, coordinating towing services, and facilitating vehicle repairs.

b. Communication: We may use personal information to communicate with customers about their claims, provide updates on the status of their vehicle repairs, and respond to inquiries or requests for assistance.

c. Improving Services: We may use information to improve our services, analyze trends, and enhance the customer experience.

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3. Disclosure of Information

a. Third-Party Service Providers: We may disclose personal information to third-party service providers who assist us in providing our services, such as insurance companies, repair shops, rental agencies, and towing companies.

b. Legal Requirements: We may disclose personal information when required to do so by law or in response to lawful requests from government authorities.

c. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred to the acquiring entity.

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4. Data Security

We take reasonable measures to protect the security of personal information and prevent unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of personal information.

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5. Your Rights

Customers have the right to access, correct, or delete their personal information. To exercise these rights or make inquiries about our privacy practices, please contact us at info@completeaccidentcare.com.au

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6. Changes to this Privacy Policy

Complete Accident Care Pty Ltd reserves the right to update or amend this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.

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7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@completeaccidentcare.com.au

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By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.