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Complete Accident Care Level 3, 10 King St, Rockdale NSW 2216
Email: info@completeaccidentcare.com.au

Effective Date: 16 April 2026

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1. Introduction

Complete Accident Care ("we," "our," "us") is committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws in Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or interact with us.
 

2. Information We Collect

We may collect the following types of personal information:

• Full name

• Contact details (phone number, email address, residential address)

• Identification details

• Accident-related information

• Vehicle information

• Insurance details

• Medical-related information relevant to accident claims support

• Employment details (if required for claim processing)

• Any other information necessary to assist with accident claim support services

We collect this information directly from you or through authorized representatives such as insurers, medical providers, repairers, or legal professionals involved in your claim.
 

3. How We Use Your Information

We use your personal information to:

• Provide accident claim assistance services

• Communicate with insurance companies, repairers, medical providers, and legal professionals

• Manage and support your accident-related claims

• Respond to enquiries and customer support requests

• Improve our services

• Meet legal and regulatory obligations

We only collect information that is reasonably necessary for our business activities.
 

4. Disclosure of Personal Information

We may disclose your personal information to:

• Insurance companies

• Lawyers and legal representatives

• Medical professionals and rehabilitation providers

• Vehicle repairers and assessors

• Government authorities where required by law

• Service providers assisting us in delivering our services

We take reasonable steps to ensure that third parties handle your information securely and in accordance with privacy laws.
 

5. Storage and Security of Information

We take reasonable administrative, technical, and physical security measures to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.

Personal information may be stored electronically or in secure physical files.
 

6. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.

To request access or correction, please contact us using the details provided below.
 

7. Cookies and Website Data

If you interact with our website, we may collect limited technical information such as:

• IP address

• Browser type

• Pages visited

• Usage data

This information helps improve website functionality and user experience.
 

8. Retention of Information

We retain personal information only for as long as necessary to provide our services and comply with legal obligations.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
 

9. Overseas Disclosure

In some cases, your personal information may be shared with overseas service providers where required to support claim processing or service delivery. We take reasonable steps to ensure such providers comply with applicable privacy obligations.
 

10. Complaints

If you believe we have breached your privacy rights, you may contact us using the details below. We will respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
 

11. Contact Us

For privacy-related enquiries, access requests, or complaints, please contact:

Complete Accident Care Level 3, 10 King St, Rockdale NSW 2216
Email: info@completeaccidentcare.com.au
 

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available upon request or on our website (if applicable).

Continued use of our services constitutes acceptance of this Privacy Policy.