Refund and Cancellation Policy

Complete Accident Care
Level 3, 10 King St, Rockdale NSW 2216
Email: info@completeaccidentcare.com.au

Effective Date: 16 April 2026

1. Introduction

This Refund and Cancellation Policy outlines the terms under which cancellations and refunds apply when engaging services with Complete Accident Care ("we," "our," or "us").

By signing our service agreement or using our services, you acknowledge and agree to this policy.

2. No Refund After Agreement Signing or Service Commencement

Once a client has:

Signed a service agreement, or
Authorized Complete Accident Care to act on their behalf, or
Requested commencement of services, or
Allowed coordination with insurers, repairers, lawyers, medical providers, or any third-party service providers

no refunds will be provided under any circumstances.

This applies regardless of claim outcome, service duration, or client decision to discontinue services after engagement.

3. Cancellation Before Agreement Signing

If a client chooses not to proceed before signing the service agreement and before any services begin, they may withdraw without any charges or obligations.

Once the agreement is signed or services commence, the engagement becomes active and non-refundable.

4. Third-Party Services

Complete Accident Care may coordinate or refer clients to independent third-party providers such as:

Lawyers
Vehicle repairers
Medical professionals
Rehabilitation providers
Rental vehicle providers

Any payments made directly to third-party providers are governed by their own refund and cancellation policies. Complete Accident Care is not responsible for third-party refund decisions.

5. Company-Initiated Cancellation

Complete Accident Care reserves the right to suspend or terminate services where:

Required documentation is not provided
Incorrect or misleading information is supplied
Client cooperation is not maintained
Continued service becomes impractical or inappropriate

In such situations, no refunds will be issued once the agreement has been signed or services have commenced.

6. Exceptional Circumstances

Refunds will not be issued for:

Change of mind
Delay in claim processing by insurers
Dissatisfaction with third-party providers
Claim rejection by insurers
Settlement outcomes lower than expected
Decision to discontinue services after engagement

7. Australian Consumer Law

Nothing in this policy excludes rights that cannot be excluded under the Australian Consumer Law.

Where required by law, remedies may be available for major service failures.

8. Contact Us

For cancellation enquiries, please contact:

Complete Accident Care
Level 3, 10 King St, Rockdale NSW 2216
Email: info@completeaccidentcare.com.au